FAQ's

1. Orders & Payments

What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, and Cash on Delivery.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 1 hour of placement. Please email us at hello@bayzyx.com as soon as possible.

 

2. Shipping & Delivery

Where do you ship?

We currently ship across the UAE.

How long does delivery take?

1–3 business days

How much does shipping cost?

Shipping is free on orders above AED 90. For orders below AED 90, a flat shipping fee of AED 10 will apply.

 

3. Returns & Exchanges

What is your return policy?

We offer a 15-day return policy on unused items. Please check Return and Refund Policy page for more information.

How do I return or exchange an item?

Email us at hello@ bayzyx.com with your order number and reason for return. We will guide you through the process.

Are returns free?

Return shipping is free across the UAE.

 

4. Products & Sizing

How do I know what size to order?

Each product page includes a size chart for reference. If you are in between sizes, we recommend sizing up.

 

 

Do you restock sold-out items?

Yes! Popular styles are restocked often. You can sign up for restock notifications on the product page.

Are your products true to size?

Yes, but some items may have a more relaxed or fitted design. Please refer to the sizing and fit type description on each product page.

 

5. Account & Support

Do I need an account to order?

No, you can check out as a guest. But creating an account lets you track your orders, save favorites, and receive special offers.

I forgot my password. What should I do?

Click “Forgot Password” on the login page and follow the instructions to reset it.

How can I contact customer service?

You can reach us via email at hello@bayzyx.com or through the live chat on our website, available from 9 AM to 6 PM, Monday to Saturday.

 

6. Promotions & Discounts

Do you offer first-time customer discounts?

Yes! Subscribe to our newsletter and get 10% off your first order.

Can I use more than one promo code?

Only one promo code can be used per order, unless stated otherwise.

 

Still have questions?

📧 Email us: hello@bayzyx.com

Call us: +971 50 454 8513

💬 Live Chat: Available on our website through WhatsApp